Overview
A professional protection organization sought expert support to analyze its claims billing and legal panel performance across multiple regions, including the UK, Ireland, Hong Kong, and Singapore. With the goal of enhancing insights into cost drivers, resource allocation, and panel performance, the organization engaged Procurato to deliver both historical and ongoing analysis while building its internal reporting capabilities.
Objectives
To address the client’s needs, Procurato aimed to:
• Analyze historical billing data to identify trends and performance metrics.
• Provide monthly reporting on claims billing and legal panel performance for six months.
• Deliver insights into the impact of reporting forms (SRFs and QSRFs) on claim costs and outcomes.
• Support the client in building its internal analysis and reporting capabilities.
Key Activities
• Conducted a comprehensive review of historical billing data to identify trends, cost drivers, and performance metrics.
• Provided monthly reporting packs, offering clear insights into legal panel performance and claims billing data.
• Delivered actionable recommendations to improve cost efficiency and resource allocation.
• Worked closely with the client to ensure alignment, manage expectations, and support the development of internal reporting capabilities.
Benefits Achieved
Collaborating closely with the client, Procurato delivered:
• In-depth insights into cost drivers, resource allocation, and trends in claims billing.
• Enhanced oversight of legal panel performance across key regions.
• Monthly reporting that improved transparency and accountability in claims management.
• A foundation for the client to build its own reporting capabilities, ensuring long-term sustainability and self-sufficiency.
