Complex Project Management

Driving large-scale change without disrupting customer service

Procurato’s Complex Project Management supports insurers through the large-scale transformation programmes that are reshaping today’s insurance operations. From digitalisation and supply chain development to operating model redesigns, we manage the complexity so change is delivered smoothly, with minimal disruption to ongoing service.

About Complex Project Management

Insurance supply chains are highly interconnected. A change in one area, such as switching a supplier or introducing new technology, can have downstream effects on claims handling, customer experience, compliance, and cost control. These projects demand significant time, resource, and coordination, often stretching beyond the capacity of internal teams.

Procurato brings the expertise, structure, and oversight needed to keep programs on track. We deliver new processes, systems, and ways of working while maintaining business continuity, ensuring customers continue to receive a high standard of service throughout the transition.

How it helps your business

Continuity of Service
Ensure business continuity while delivering complex change programs.

Reduced Risk
Apply structured program management and governance to anticipate risks, prevent disruption, and ensure compliance.

Efficiency & Control
Optimise workflows, processes, and supplier models to create leaner, more resilient operations.

Strategic Delivery
Ensure that transformation projects not only succeed technically but also deliver tangible business outcomes across cost, quality, and service.

Our Approach to Complex Project Management

How it works

We begin by scoping the transformation, defining clear objectives and mapping interdependencies across suppliers, systems, and teams. This ensures the programme is aligned with your strategy and that risks and dependencies are understood from the outset.

Strong governance and stakeholder engagement are then established to provide transparency, accountability, and buy-in from the functions and partners across the business.

Delivery is carefully managed to strike the right balance: continuing day-to-day operations with minimal disruption, while driving cost control, process improvement, and leaner, more resilient ways of working. Whether the change involves supplier transitions, technology integration, or operating model redesign, our focus is on embedding improvements smoothly and sustainably.

We provide the tools, KPIs, and governance needed to ensure benefits are captured and maintained over time, supporting continuous improvement long after the programme is delivered.

Find out

Our Deliverables

Program Blueprint

Detailed scope, objectives, and delivery roadmap.

Governance Framework

Roles, responsibilities, and checkpoints to keep delivery on track.

Risk & Impact Assessment

Identification of risks, dependencies, and mitigation strategies.

End-to-end program delivery

Full management of the program to ensure all objectives are achieved timely.

Implementation Roadmap

Step-by-step plan to embed new suppliers, processes, and systems with minimal disruption.

Why Procurato

We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.

Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.