For many insurers, it can take up to 30 days to process and settle a claim, depending on the complexity and the insurance line. Not only does this cause frustration for customers, but it simultaneously increases administrative burden, and raises the risk of errors or non-compliance. The problem is amplified in complex lines such as Motor and Property, where supply chain disruption, parts shortages, and body shop capacity constraints lengthen cycle times.

Procurato helps insurers tackle these challenges by reviewing current claims workflows, assessing triage effectiveness, and applying technology and analytics to accelerate processing. Whether you need a full operating model redesign or targeted optimisation in specific areas, we ensure that claims handling is robust, compliant, and aligned with your customer service objectives.

Our team brings extensive, hands-on experience delivering practical solutions across all stages of the claims process. We have supported insurers in optimising claims portfolios by identifying the most effective settlement routes across claim types and value bands, implemented straight-through processing for low-complexity claims, and designed digital customer journeys to improve engagement and efficiency. We have developed and enhanced supplier and expert operating models, introduced structured governance and project management principles for complex and high-value claims, and deployed technology solutions such as image capture and scoping tools to improve accuracy, triage, and cost control.

Through these initiatives, Procurato has helped insurers achieve faster claim resolution, reduced leakage, improved customer experience, and greater control across their claims operations.