Claims Benchmarking
into your claims cost
Procurato’s Claims Benchmarking service gives insurers a transparent, independent view of how their claims costs compare to the wider market. By analysing your claims costs against industry peers, we highlight where costs are competitive and where inefficiencies or external factors may be inflating claims costs.
Why is Claims Benchmarking important?
Managing claims costs is one of the most critical levers for insurer performance, yet many organisations lack visibility into how their costs measure up externally. Without reliable benchmarks, it is difficult to know whether higher costs are driven by legitimate market factors or by avoidable inefficiencies.
Our benchmarking approach combines detailed claims data analysis with external market comparisons across providers, geographies, and service types. This enables insurers to understand cost drivers, assess whether claims handling practices align with the market standards, and identify opportunities to optimise costs without compromising service quality for policyholders.
How Claims Benchmarking helps your business
How Claims Benchmarking works
Our benchmarking approach is designed to pinpoint opportunities for improvement. We start by cleansing and structuring your claims data to ensure consistency and comparability across the business. This creates a reliable foundation for analysis.
We then draw on external benchmarking datasets and market intelligence to evaluate your cost base against industry peers, highlighting trends, cost drivers, and areas of divergence. The result is a clear, evidence-based view of where costs are well-managed and where there may be inefficiencies to address.
Depending on your requirements, this can be delivered as a one-off benchmarking exercise to provide insight, or developed into a wider programme that identifies opportunities and supports implementation of cost optimisation initiatives going forward in an automated way.
What you get with Claims Benchmarking
Benchmarking Report
Independent analysis of claims costs compared with market peers, segmented by claim type, provider, and geography.
Opportunity Insights
Identification of areas or processes where spend is materially higher than benchmarks, highlighting where action could deliver savings or efficiencies.
Executive Summary Pack
Clear, board-ready documentation to support stakeholder decision-making and supplier negotiations.
Meet our team leading projects in this area
Lucia Oravcova
Senior Manager
Lucia is a procurement and insurance specialist with strong expertise in data analysis and spend analytics across financial services and manufacturing. She understands how to cleanse and structure claims data to a standard that supports rigorous, reliable comparison, which is the foundation of effective benchmarking. At Procurato, Lucia helps insurers move beyond assumptions about their cost position and build an evidence-based view of where they sit against the market.
Marco Marambe
Managing Director
Marco spent 15 years in senior procurement and supply chain roles across FTSE 100 insurance and financial services organisations before founding Procurato, giving him a close understanding of how claims costs behave across the market and what drives divergence between insurers. He has delivered major strategic projects, including direct sourcing within insurance services, and brings that first-hand market knowledge to benchmarking engagements. Marco ensures that findings are framed in a way that resonates with senior stakeholders and supports confident, well-evidenced decision-making.
Why Procurato
We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.
Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.
Would you like to make an impact on your business today with an industry-driven approach and leading specialists?
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