Claims Cost Benchmarking

Objective, data-driven insights
into your claims cost

Procurato’s Claims Cost Benchmarking service gives insurers a transparent, independent view of how their claims costs compare to the wider market. By analysing your claims costs against industry peers, we highlight where costs are competitive and where inefficiencies or external factors may be inflating claims costs.

Why is Claims Cost Benchmarking important?

Managing claims costs is one of the most critical levers for insurer performance, yet many organisations lack visibility into how their costs measure up externally. Without reliable benchmarks, it is difficult to know whether higher costs are driven by legitimate market factors or by avoidable inefficiencies.

Our benchmarking approach combines detailed claims data analysis with external market comparisons across providers, geographies, and service types. This enables insurers to understand cost drivers, assess whether claims handling practices align with the market standards, and identify opportunities to optimise costs without compromising service quality for policyholders.

How it helps your business

Market Transparency
Gain a clear, objective view of how your claims costs compare against peers across specific claim types, providers, and regions.

Cost Optimisation
Identify where your claims spend is above market averages and uncover opportunities.

Better Stakeholder Confidence
Provide leadership teams with robust evidence to support strategic decisions, strengthen conversations with suppliers, and demonstrate control over claims costs.

Service Quality Improvement

Evaluate not only costs but also your provided service, helping ensure policyholders receive high-quality, consistent experiences.

Overview

How Claims Cost Benchmarking works

Our benchmarking approach is designed to pinpoint opportunities for improvement. We start by cleansing and structuring your claims data to ensure consistency and comparability across the business. This creates a reliable foundation for analysis.

We then draw on external benchmarking datasets and market intelligence to evaluate your cost base against industry peers, highlighting trends, cost drivers, and areas of divergence. The result is a clear, evidence-based view of where costs are well-managed and where there may be inefficiencies to address.

Depending on your requirements, this can be delivered as a one-off benchmarking exercise to provide insight, or developed into a wider programme that identifies opportunities and supports implementation of cost optimisation initiatives going forward in an automated way.

What you get with Claims Cost Benchmarking

Our Deliverables

Benchmarking Report

Independent analysis of claims costs compared with market peers, segmented by claim type, provider, and geography.

Opportunity Insights

Identification of areas or processes where spend is materially higher than benchmarks, highlighting where action could deliver savings or efficiencies.

Executive Summary Pack

Clear, board-ready documentation to support stakeholder decision-making and supplier negotiations.

Why Procurato

We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.

Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.