Sourcing of Insurance Indirect Spend
Delivering Effective Indirect Procurement for Insurance
Our Indirect Procurement service helps insurers bring structure, transparency and control to their non-claims expenditure. Through data-driven sourcing and robust supplier selection, we ensure indirect procurement delivers measurable value, resilience and service quality that directly supports claims delivery and customer outcomes.
Why Sourcing Indirect Spend is Important for Insurers
Indirect spend plays a vital role in how insurers operate and serve their policyholders. Categories such as IT, Professional Services, and HR are closely tied to claims delivery – whether through the efficiency of core platforms, the availability of legal and advisory expertise, or the ability to mobilise skilled staff when they are most needed. Each has a direct influence on service quality, responsiveness, and overall customer experience.
When Indirect Spend is not managed strategically, insurers risk unnecessary costs, inconsistent service quality, and operational gaps that can slow down the claims journey. Procurato brings deep procurement expertise and Insurance sector knowledge to address this challenge, sourcing indirect categories in ways that enhance efficiency, strengthen resilience, and improve the overall customer journey.
With sourcing expertise across the Insurance sector, we help insurers secure the right technology, partners, and services to power performance. From new claims and policy administration systems to broker sales and service platforms, we deliver effective strategies for aggregator and credit agency negotiations. Our team also supports the sourcing of underwriting, pricing, and analytics software, along with legal services that deliver value, quality, and compliance.
How Sourcing Indirect Spend helps your business
Our Approach to Sourcing Indirect Spend
Our methodology combines rigorous sourcing practices with flexibility to match your priorities:
Category & Market Insight
We review your indirect spend and identify cost drivers and opportunities based on your data and our market insight. This ensures sourcing strategies are not only cost-effective but also aligned with how these categories support your business across multiple areas.
Supplier Selection
Through structured RFI/RFP processes, we evaluate suppliers across service quality, technical capability, risk factors and other relevant criteria. We ensure that your organisation partners with right suppliers that enhance both tactical and strategic workstream and they can support all your initiatives.
Contracting & Implementation Support
Where required, we support contract drafting, implementation, and supplier transition. This is particularly important in indirect categories, where suppliers are embedded into day-to-day operations or when new system integration can present additional challenges during implementation.
Depending on your needs, our role can be focused on supplier selection alone, or extended into full implementation support to embed suppliers and ensure long-term success.
Our Deliverables
Spend & Market Analysis
Clear insights into indirect categories, cost drivers, and the current market.
Supplier Evaluation & Selection
Structured sourcing exercises that provides clarity and supports data-driven decision making.
Contracting & Implementation Support
Guidance through negotiations, contracting, and onboarding to embed suppliers effectively.
Governance & Performance Frameworks
Tools and processes to track supplier delivery, ensure compliance, and sustain long-term value.
Meet our team leading projects in this area
Lucia Oravcova
Senior Manager
Lucia is a procurement and insurance specialist with experience managing cross-category procurement across financial services, giving her a strong grounding in how indirect categories like IT and professional services should be sourced and governed. She takes a data-driven approach to identifying cost drivers and opportunities within a category, and applies structured, evidence-based sourcing methodology to secure the right suppliers. At Procurato, Lucia helps insurers bring the same precision to indirect spend that they apply to claims, improving efficiency and resilience without adding unnecessary complexity.
Marco Marambe
Managing Director
Marco has direct, hands-on experience sourcing indirect categories within insurance, having led IT and Professional Services procurement at Aspen Insurance Group following several years in strategic sourcing at RSA. He understands how indirect spend, from claims systems to legal and advisory services, directly affects claims delivery and customer outcomes if it isn’t managed strategically. Marco brings this insurer-side category expertise to help clients bring structure and measurable value to their non-claims spend.
Why Procurato
We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.
Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.
Would you like to make an impact on your business today with an industry-driven approach and leading specialists?
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