Claims Supply Chain Development

Building and optimising insurance supply chains for cost, control, and customer impact

Procurato’s Supply Chain Development service helps insurers design, build, and optimise claims supply chains that balance cost control, service quality, and long-term resilience. Whether you are establishing a new network or enhancing an existing one, we ensure your supply chain aligns with current claims volumes and is prepared for future growth.

Why is Supply Chain Development important?

A well-structured supply chain is critical for managing claims, ensuring consistent service, and meeting customer expectations. However, building the right supply chain with the necessary controls, service levels, and scalability for future needs remains a challenge for many organisations, particularly when it comes to adapting to changing supply chain circumstances and maintaining resilience.

Our approach adapts to your starting point. For newer or fast-growing organisations, we develop the entire supply chain ecosystem following best practice approach, putting in place a framework that scaled with your claims volume growth. For more established organisations, we focus on optimisation, restructuring and resilience to improve your supply chains.

How it helps your business

Cost Control & Indemnity Management
Design supplier networks that reduce leakage, improve pricing discipline, and deliver measurable savings without compromising service.

Resilient, Future-Ready Supply Chains
Prepare for shifts in demand and market dynamics – from EV adoption to repair-network consolidation – so the supply chain remains robust over time.

Improved Service & Customer Outcomes
Streamlined processes and stronger supplier relationships shorten cycle times and lift service consistency.

Flexible Engagement
Whether a new build or an optimisation of what you have, the solution is tailored to your maturity, priorities, and strategy.

Overview

Our Supply Chain Development Process

Our process blends structured diagnostics with practical delivery, tailored to your organisation’s priorities and maturity level.

New Supply Chain Development
For organisations without a formal network, we design the supply chain end-to-end: assessing claims volumes, setting up an end-to-end supply chain according to your market strategy, establishing governance and performance measures, and ensuring the model scales with growth.

Existing Supply Chain Optimisation 
For established networks, we carry out structured reviews and implement targeted improvements across the entire supply chain working closely with suppliers, strengthening governance, and addressing economic and political factors to enhance cost efficiency, service quality, resilience, and control.

In both cases, the objective is the same: a supply chain that is effective, resilient, and aligned to your strategic goals.

We have extensive experience in building and optimising Motor and Property supply chains. In Motor, this includes repair networks, breakdown and recovery, salvage, and credit hire. In Property, our expertise covers building repair networks, alternative accommodation, subsidence, restoration and recovery, and contents such as jewellery, electrical goods, and flooring.

We know the suppliers, their capabilities, and their pricing structures, and hold a comprehensive library of sourcing documentation to execute quickly. Our team also supports drafting service levels and contract schedules, enabling you to rapidly establish or enhance supply chains with clarity, control, and confidence.

Find out

Our Deliverables

Supply Chain Design or Restructuring

Tailored setup of claims supply chain from scratch, or restructuring of existing arrangements for improved control and efficiency.

Supply Chain Development Plan

Tailored supply chain development with clear actionable plan in place to address your new or growing insurance lines.

Governance & Performance Frameworks

Clear processes, KPIs, and reporting tools to monitor supplier performance and ensure continuous improvement.

Future-State Roadmap

Strategic plan to scale and adapt the supply chain over time, ensuring resilience against future challenges and opportunities.

Why Procurato

We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.

Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.