Overview ​

This integration initiative focused on aligning the operations of a newly acquired insurance entity with those of a national insurer. The primary goals included optimizing supply chain efficiency, streamlining procurement processes, and generating cost savings across combined operations. Key areas of focus were enhancing claims management to maintain high levels of customer satisfaction and establishing consistent best practices across both organizations. Procurato led the project to achieve immediate cost reductions and drive operational improvements post-integration.​


Objectives​

• Consolidate and analyze data from both entities, using a comprehensive dashboard for best-practice benchmarking.​
• Address data gaps, propose actionable solutions, and pinpoint improvement areas where spending deviated from benchmarks.​
• Maintain high customer satisfaction levels by prioritizing claims management improvements.​
• Implement a training plan to ensure consistent best-practice adoption across both teams.​
• Develop a strategic roadmap for post-merger procurement and Supplier Relationship Management (SRM).


Key Activities​

Collaborating closely with both entities, we:​
• Conducted an in-depth analysis of spend categories and supplier contracts, leveraging proprietary tools to map opportunities.​
• Facilitated stakeholder interviews to capture detailed insights, address operational challenges, and guide strategic decisions.​
• Designed a savings framework that categorized opportunities into quick wins, medium-term gains, and long-term strategies for sustained impact.​
• Crafted and executed a comprehensive project plan, including detailed timelines, resource allocation, and decision checkpoints.​

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Benefits Achieved​

By combining operational insights with strategic execution, the project delivered:​
• A 15% reduction in core category spend, achieved by optimizing sourcing and renegotiating supplier contracts.​
• 20% cost savings in roadside assistance services, realized by integrating a more profitable supplier model across both entities.​
• An 11% decrease in indirect costs through procurement process improvements and supplier consolidation.​
• Enhanced service levels, establishing best-in-class performance standards across both organizations.​
• A robust, best-practice procurement model to support ongoing performance management and ensure SRM continuity.​