Insurance Process Automation & Technology Implementation
Structured, expert delivery of insurance technology
Procurato’s Technology Implementation & Process Automation service help organisations navigate, design, and deliver the right technology solutions for their needs. Whether that’s back office automation, claims system replacement, or AI-driven workflow tools, we bring insurance-specific expertise to ensure implementations are effective, efficient and aligned with business priorities.
About Insurance Process Automation & Technology Implementation
Implementing new technology in insurance is one of the most complex and high-impact changes a business can undertake. Replacing a core claims system alone can take several years. On the other hand, the market is crowded with insurtech providers offering a wide range of competing solutions. As a result, organisations face difficult decisions: whether to adopt specialist tools, invest in a large-scale system replacement, or develop technology in-house. At the same time, workflows and processes are tightly connected across underwriting, claims and pricing, meaning poor implementation can cause significant disruption.
Procurato helps insurers simplify this landscape. We combine deep procurement and insurance knowledge with structured implementation to identify the right solution, manage risks, and deliver improvements in a controlled, non-disruptive way.
How it helps your business
Our Approach to Insurance Process Automation & Technology Implementation
Our approach adapts to your needs and the scale of your project.
We begin by scoping and designing the right solution – assessing available technologies, benchmarking against market adoption, and mapping them against your business requirements. This ensures you are not choosing technology in isolation, but in the context of your supply chain, claims processes, and customer journey.
Depending on your preferred route, we can either:
- Select and manage the implementation of a best-of-breed vendor solution
- Oversee a full end-to-end system replacement, or
- Support an in-house technology build, including AI and automation tools.
Throughout the process, we provide structured programme management and stakeholder engagement to balance improvement with continuity. Our focus is always on delivering outcomes with minimal disruption – ensuring services continue, costs are controlled, and improvements are embedded effectively.
Our Deliverables
Technology Scoping & Design
Assessment of needs, solution options, and competitor benchmarks.
Implementation Roadmap
Phased plan covering design, supplier selection, and execution.
Vendor & Supplier Management
Structured evaluation and management of technology providers.
Programme & Change Management
Oversight to ensure delivery is on time, on budget, and aligned to business priorities.
Process Optimisation & Automation
Redesign of workflows to maximise efficiency from new systems.
Meet our team leading projects in this area
Anna Pilipiuk
Senior Manager
Anna leads product development for SpendQube, our proprietary software, including its AI and automation capabilities, giving her direct, hands-on experience designing and deploying the kind of intelligent workflow tools referenced in this service. With a background spanning AI, data analytics, and consulting, she understands both the technical requirements of building automation into complex operational processes and the practical realities of embedding it without disrupting day-to-day work. Anna brings this product and automation expertise to help insurers scope, select and implement technology that delivers real efficiency gains.
Matthew Parker
Managing Director
Technology implementation sits at the core of Matthew’s role at Procurato, giving him direct, ongoing exposure to exactly the kind of vendor selection, system replacement, and automation projects this service covers. With over 20 years of experience across insurance and financial services, he understands how tightly connected claims, underwriting and pricing workflows are, and what it takes to introduce new technology without disrupting them. Matthew helps insurers cut through a crowded insurtech market and land on solutions that are practical, well-implemented and built to last.
Why Procurato
We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.
Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.
Would you like to make an impact on your business today with an industry-driven approach and leading specialists?
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