Technology Implementation and Process Automation

Structured, expert delivery of insurance technology

Procurato’s Technology Implementation & Process Automation service help organisations navigate, design, and deliver the right technology solutions for their needs. Whether introducing automation tools, deploying AI agents, or replacing a full claims system, we bring insurance-specific expertise to ensure implementations are effective, efficient, and aligned with business priorities.

About Technology Implementation and Process Automation

Implementing new technology in insurance is one of the most complex and high-impact changes a business can undertake. Replacing a core claims system alone can take several years. On the other hand, the market is crowded with insurtech providers offering a wide range of competing solutions. As a result, organisations face difficult decisions: whether to adopt specialist tools, invest in a large-scale system replacement, or develop technology in-house. At the same time, workflows and processes are tightly connected across underwriting, claims and pricing, meaning poor implementation can cause significant disruption.

Procurato helps insurers simplify this landscape. We combine deep procurement and insurance knowledge with structured implementation to identify the right solution, manage risks, and deliver improvements in a controlled, non-disruptive way.

How it helps your business

Clarity in a complex market
Independent, objective support to navigate multiple providers and approaches, ensuring you select solutions that fit your organisation.

Faster, more reliable delivery
Structured methodologies that keep multi-year projects on track and reduce implementation delays.

Insurance-specific expertise
Deep knowledge of claims, supply chains, and regulatory requirements ensures solutions are practical and relevant.

Sustainable improvement
Solutions are scoped and designed not just to solve today’s challenges, but to deliver long-term efficiency and customer service benefits.

Our Approach to Insurance Technology Implementation and Process Automation

How it works

Our approach adapts to your needs and the scale of your project.

We begin by scoping and designing the right solution – assessing available technologies, benchmarking against market adoption, and mapping them against your business requirements. This ensures you are not choosing technology in isolation, but in the context of your supply chain, claims processes, and customer journey.

Depending on your preferred route, we can either:

Select and manage the implementation of a best-of-breed vendor solution
Oversee a full end-to-end system replacement, or
Support an in-house technology build, including AI and automation tools.

Throughout the process, we provide structured programme management and stakeholder engagement to balance improvement with continuity. Our focus is always on delivering outcomes with minimal disruption – ensuring services continue, costs are controlled, and improvements are embedded effectively.

Find out

Our Deliverables

Technology Scoping & Design

Assessment of needs, solution options, and competitor benchmarks.

Implementation Roadmap

Phased plan covering design, supplier selection, and execution.

Vendor & Supplier Management

Structured evaluation and management of technology providers.

Programme & Change Management

Oversight to ensure delivery is on time, on budget, and aligned to business priorities.

Process Optimisation & Automation

Redesign of workflows to maximise efficiency from new systems.

Why Procurato

We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.

Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.