Supplier Relationship Management Service
Procurato’s Supplier Relationship Management (SRM) service helps you manage your most important suppliers tactically and strategically, improving performance, driving innovation, and reducing risk across the supply chain.
Why is SRM Important?
Strong supplier relationships are essential for achieving more than just cost savings. Effective SRM unlocks better quality, service, and innovation, while reducing risks that could impact your business.
At Procurato, we design and implement SRM programmes that create a structured, consistent way to manage your key suppliers. Our approach not only drives performance and collaboration but also supports suppliers in improving their own operations, leading to stronger partnerships and better service quality for your organisation.
How SRM helps your business
Our approach to Supplier Relationship Management
We begin by segmenting and tiering your supply base according to criteria such as complexity, risk, and strategic importance. This ensures your SRM efforts are focused on the suppliers that have the greatest impact on cost, service, and risk, making the programme efficient and effective.
Once the priority tiers are clear, we design a tailored SRM framework that aligns engagement models, governance processes, and review cadence to each tier. We define the KPIs that will drive meaningful conversations and build supplier scorecards and dashboards, giving you clear visibility of performance and trends over time.
Finally, we bring the programme to life. We run pilot sessions with your key suppliers, facilitate joint action planning, and train your team to run reviews with confidence. Depending on your business needs, we can either equip your team with the tools and templates to embed SRM internally or continue to run SRM on your behalf as a managed service. This ensures the programme remains consistent, sustains results, and continues to drive improvement over time.
What you gain from Supplier Relationship Management
Supplier Segmentation
Analysis Identification of strategic, critical, and transactional suppliers.
SRM Framework and Governance Model
Design of engagement models, review cadences, and escalation paths.
Performance Scorecards and Dashboards
Tools for tracking KPIs and supplier performance consistently.
Training and Enablement
Workshops, templates, and guides to embed SRM into business-as-usual activities.
Meet our team leading projects in this area
Alistair Golby
Senior Manager
Alistair has managed supplier relationships across IT, marketing and indirect spend categories in large retail and financial services organisations, where supplier performance directly affects customer experience and operational delivery. He has experience building and running structured supplier governance processes and understands the practical challenges of keeping multiple supplier relationships moving in the right direction at the same time. At Procurato, Alistair helps clients design SRM frameworks that are straightforward to run, meaningful to suppliers and capable of driving genuine improvement in performance and collaboration over time.
Irina Slorach
Senior Manager
Irina has over 20 years of experience managing supplier relationships across complex, multi-category procurement environments, including global category reviews and high-stakes supplier separations where governance and performance oversight are critical. She understands what it takes to move supplier management from informal, relationship-dependent practice to a structured programme that delivers consistent results, and has the cross-sector experience to know what good SRM looks like across very different types of organisations. At Procurato, Irina helps clients segment their supplier base, design the right engagement models for each tier, and put in place the scorecards and review processes needed to keep performance on track.
Why Procurato
We combine real industry expertise with technology that adds value. We speak the same language as your teams, avoiding consultancy complexity, and deliver insights in a clear, practical way.
Agile and adaptable, we stay aligned with your agenda even when challenges arise, always focused on delivering what we promise and leaving behind solutions that last.
Would you like to make an impact on your business today with an industry-driven approach and leading specialists?
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