Claims Hub
Your Launchpad for Leadership in Insurance Claims
Step into a space built for the people who own claims performance, whether you have just picked up the remit or you are looking to sharpen an operation you already know inside out. From candid conversations with the leaders who have sat in the seat, to practical guides, benchmarks and diagnostics, the Claims Hub gives you the real-world insight and tools to control cost, lift service quality and lead with confidence.
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Our series goes beyond job titles and buzzwords to bring raw conversations with the people who run claims operations, supply chains and procurement. Hosted by Marco Marambe, MD at Procurato, each episode digs into the defining moments and the hard-won lessons behind a career.
Among our guests are senior leaders from across the insurance market, including Ben Horton, Chief Underwriting Officer at Hiscox, Karen Zenker at Generali, and more. The themes will be familiar to anyone with claims in their remit: getting a grip on cost without service falling over, managing the third parties who sit between you and your customer, building a team that performs beyond expectation, and making sound calls when the data is incomplete and professional judgment has to carry the weight.
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Premiums Are Falling. Vet Costs Aren't.
Veterinary cost inflation is running well ahead of the wider economy, the veterinary supply chain is consolidating, and the CMA’s reforms land this year. Our UK Pet Insurance Market Report 2026 sets out what that means for claims cost, where the pressure is coming from and where claims leaders still have leverage.
Who Should Own Your Claims Supply Chain?
Sourcing and third-party supplier management sit differently in every insurer. Inside the claims function, outside it in procurement, or split between the two. Each option changes how fast decisions get made, how much leverage you hold with suppliers and where risk quietly accumulates.
Our step by step guide sets out the operating models insurers actually use, the trade-offs that come with each, and what to weigh up before restructuring.
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